This topic is something that has fired me up for a long time, and I would love to hear your comments about it.
I don't know how new this fancy little procedure is, but it's a true definition of the term "rip off". I called in to pay my car payment yesterday. I meant to pay it online and by the time I left work to go pick up my son, I realized I never made the payment. So I called in my payment and they CHARGED me. To make a payment over the phone. Granted, this isn't the first time I have run into this, and it probably won't be the last, but how in the hell do these companies get away with this?
And it's not just financial institutions. I get charged a fee every time I pay my gas bill online, or my water bill. My husband's auto loan provider charges him $15 to pay by phone and an additional $26 if it's by check (over the phone). WHAT?!
What I don't understand, especially with these utility companies, is that we have already been charged for using their service, whether it be the power or the water or the gas. Why should be be charged for PAYING them for these services? How does that possibly make sense?
Has anyone else run into this? Is there a solution? Has anyone actually asked these companies what entitles them to charge above and beyond the service we are already paying for? I haven't yet, but you can be sure I will next time I make a call!